And it’s also possible that the credit bureaus — after a request from a creditor — will update your credit reports without sending you any confirmation, so check them regularly to see if anything happened.If a month passes and you haven’t gotten a response or noticed a change on your credit reports, be persistent and call or send a follow-up letter.You can send a goodwill letter via snail mail or email to the customer support department at your creditor or collection agency.You can find example letters, including some real ones that were successful, on the my FICO message boards.Most advice out there suggests personalizing your letter, being sincere and polite, and showing gratitude for your business relationship. If you have any supporting evidence, such as hospital bills that show you had a medical emergency, you can include copies along with your letter to bolster your case.Another option you can try is to call the business’s customer support department and ask for a goodwill adjustment by phone.
For a better experience, download the Chase app for your i Phone or Android.Navigate the menu on the left to update billing info, view current subscriptions, or review your order history. Click on Subscriptions in the menu on the left side of the screen.Click the Edit subscription button beneath the product for which you wish to change payment, and either select a previously used card or Add a payment method.We will confirm the full outcome of our investigation to you in our final response letter. We care about our customers and take complaints seriously.We expect to resolve your complaint within eight weeks, however if we are unable to resolve your complaint within eight weeks we will contact you to provide an update on our investigation. The number provided may be included as part of any inclusive call minutes provided by your phone operator.